GENERAL
Where should I send a media request?
Media inquiries should be submitted here.
How can I inquire about a sponsorship or donation?
We’d love to hear from you! Please reach out to us through our contact form here, and we’ll be happy to discuss sponsorship or donation opportunities.
What are your hours of operation?
You can find our hours of operation for each location here.
Do you take reservations?
We currently do not offer reservations. Seating is available on a first-come, first-served basis.
Do you offer delivery?
Yes, we offer delivery through our trusted third-party partners.
Do you have catering services?
Yes, we offer catering services for various events. Please use our contact form to learn more about our catering options.
What should I do if my order is incorrect or needs to be changed?
If your order is incorrect or needs to be changed, please contact the Hello Hilo location where you placed the order as soon as possible. If you placed your order for delivery through a third-party partner, please contact them directly.
How can I find a Hello Hilo restaurant near me?
Visit our locations page and enter your zip code to find the closest Hello Hilo.
How can I suggest a city for a new Hello Hilo location?
We love hearing from our guests! If you’d like to suggest a new location, please use our contact form.
MENU
Do you offer any vegetarian (or vegan) options?
Yes, we have vegetarian options. Please check our menu or ask your server for details.
PAYMENT
What payment methods do you accept?
We accept cash, credit/debit cards and ApplePay.
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REWARDS
How do I sign up for Hello Hilo rewards?
Sign up for our rewards program hereto start earning points.
How do I earn rewards points?
Earn 1 point for every $1 spent at Hello Hilo. Redeem points for select menu items.
How can I add missed points to my account?
Log into your Hello Hilo Rewards account and enter the details from your receipt to add missed points.
Where can I redeem points?
Redeem points at participating Hello Hilo locations.
What items are not eligible for earning and redeeming points?
Points cannot be earned or redeemed for gift card purchases, promotional offers, or items purchased with points.
Do points expire?
No, your points never expire.
How do I make changes or delete my rewards account?
Log in here to manage or delete your account.
GIFT CARDS
How can I purchase gift cards?
Gift cards can be purchased online or in store.
How do I check my Hello Hilo gift card balance?
You can easily and quickly check your gift card balance here.
I bought an e-gift card online, but it hasn’t reached the recipient. Who do I contact?
For e-gift card inquiries, please send us a message.